“During peak hours, when there are many ride requests and few available drivers in a certain geographical area, this may impact the price of the trip." Low battery life leads to 'surge pricing' "The dynamic pricing applied to trips booked via Uber is determined by the existing demand for rides and the supply of drivers who can respond to it. The cheaper taxi ride, at €16.60 (£14.56), was offered to the mobile phone with an almost full battery.ĭespite being ordered at the same time, from and to the same destination, the device that was almost flat was charged €17.56 (£15.41).Īn Uber spokesman said: "Uber does not take into account the phone's battery level to calculate the price of a trip. One trip was booked with a device with 84 per cent battery, while the other smartphone had just 12 per cent remaining. Same Uber journey, different priceĭernière Heure attempted to book two identical journeys from their offices in Brussels to a nearby Tour & Taxis ferry terminal. Some users expressed concerns that the app could take advantage of devices with low battery life because they would likely accept the first ride offer.Ī spokesman for Uber, however, refuted claims that its software adjusted the price of fares depending on customers’ remaining charge. It came after social media users raised questions over whether the popular ride-hailing app was spying on their battery levels. Uber users are allegedly being hit with higher prices if they attempt to book a ride with low smartphone battery.Īn investigation by a Belgian newspaper found customers were being charged 6 per cent more if their device’s power supply was dwindling.ĭernière Heure, the Belgian daily, carried out its small-sampled study exclusively in its capital city of Brussels.
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